Most commonly asked questions are answered here.

Feel free to email us at vacation@silver-tray.com with any other questions.

 

CAN I START MY JOURNEY ON ANY DATE I WANT?

Yes, and any day of the week – as long as it’s at least two months from the time of booking.

 

CAN I ADD AS MANY DAYS TO MY JOURNEY AS I WANT?

Yes

  

ARE TRANSFERS BETWEEN TRAIN STATIONS AND HOTELS ALWAYS INCLUDED?

Yes, unless your hotel is within walking distance.

 

I DON’T KNOW WHERE TO GO – HELP ME OUT, PLEASE?

Have a look at “All Our Journeys” in the top menu bar.

 

HOW LONG ARE THE TRAIN JOURNEYS?

Comfortably short, and never more than four hours, except for Vienna-Venice which is a little longer. But we think it’s worth it!

 

WHEN DO I RECEIVE MY EXACT TRAIN DEPARTURE TIMES?

Around 6 weeks before your starting date you will receive your complete itinerary, including any vouchers. We call this your Travel Book.

 

WHERE DO I FIND MY SAVED AND BOOKED JOURNEYS?

When logged-in, click on My Saved Journeys in the upper right corner.

 

HOW DO I PURCHASE A SAVED JOURNEY?

Pull up your list of saved journeys, then click the Book/Edit button. This will take you through the payment process.

 

WHAT IF I CHANGE MY MIND AFTER PURCHASE?

Cancellation more than 60 days before departure:

The cancellation fee will be the amount you’ve paid, typically your deposit.

Cancellation from 60 to 30 days before departure:

The cancellation fee is 50% of your total price, except when your deposit for whatever reason has been higher than 50%, which will then be the cancellation fee.

Cancellation within 30 days of departure: 
The cancellation fee is 100% of your total price.

See our full Terms and Conditions here: https://newuk3.silver-tray.co.uk/terms-conditions/ 

 

WHAT HOTELS HAVE YOU PICKED FOR ME?

All our hotels are centrally located boutique hotels with a customer satisfaction score of Good, Very Good or Excellent on TrustYou MetaReview, the world’s largest guest review platform.

  

IT’S A LONG TIME BEFORE I TRAVEL – IS MY PAYMENT SECURE?

Yes. Silver Tray is backed and guaranteed by The Travel Guarantee Fund of Denmark, with reg. no 3142. See more at www.rejsegarantifonden.dk/english

 

WHAT HAPPENS IF I MISS A TRAIN?

We always include a transfer between your hotel and the train station – our driver will ensure that you get there in time.

 

CAN I CHANGE MY JOURNEY ONCE IT’S BOOKED?

We’ll do anything we can to accommodate your wishes, however there may be additional charges.